Commercial Debt Recovery

Our contacts and resources span the globe making our debt recovery services available locally, nationally, and internationally. Debt recovery is an incremental process. At every step, our dual priorities are complete recovery of all moneys owed to you while rehabilitating your debtors back into valuable customers. The key components of our recovery service are:

Indicator Investigations
When one of your clients falls out of their normal paying patterns or exhibits other payment warning signs, such as an uncharacteristic drop in new orders placed, we will conduct a database search to provide a quick picture of the company's current financial status.

Demand Letters & Faxes
Sometimes your customers are willing to pay, but they just need an added sense of urgency before they do. Our letters and faxes are designed to generate this urgency and cause you to get your money sooner.

Your customer will receive a courteous yet authoritative letter on our letterhead, informing them that they have a short, fixed time period to make satisfactory payment arrangements or their account will be placed for recovery.

This is usually applied to accounts that are less than 120 days past due.

Pre-Legal Debt Recovery

Our trained recovery staff possesses over a century of combined industry experience. We've found that our fair and balanced approach to handling your past due accounts yields more results (and money) than the usual telephone tactics.

We will approach your debtors firmly, yet tactfully. There is no benefit in a debtor that is intimidated into paying. We want to ensure that your customers will continue to be loyal to you for years to come. The best way to do that is to solve the problems that prevent them from paying.

Legal Debt Recovery

There will be times when a debtor will not pay an invoice and the only remaining course of action is to seek a legal judgment. You must also be careful not to spend more money on legal fees when the debt is virtually uncollectible. Our experienced legal team can prevent you from bearing the cost of a worthless judgment.
Status Reporting

We regard information as an important asset. That is why you will receive your first verbal status report from us within 3 business days of assigning an account. After that, you can receive verbal or written status reports on your accounts from us at any time, just by making a simple toll-free phone call.

In the case of international accounts, once the account has been assigned to us for collection, we forward the account to our foreign correspondent, who initiates recovery procedures immediately. We will provide a written status report to you within fifteen days of accepting the international account, past this point, verbal status reports will available as we do with our domestic accounts, with comprehensive, automatically-timed, computer-generated status reports.

Payment and Fees

All funds recovered by us during the recovery process are placed in a trust account. Disbursements are made on a regular timely schedule. The checks you receive will be for the full amount recovered less our fee, which is a previously agreed upon percentage. We charge a success fee. You are only charged for the money we collect.

With our headquarters in North America, our branches in Costa Rica, Nicaragua, Pakistan, and the People’s Republic of China, and our strategic alliances in over 60 countries on six continents, we can meet your commercial debt recovery and accounts receivable needs both around the corner and around the globe.

We only charge a success fee (i.e. on contingency basis). You are only charged for the money we collect.